Privacy Policy

1. Openness and transparency

Go Glam LLC trading as Go Glam (“Go Glam”) or "We", "Us", "Our”) are committed to protecting Your privacy and respect and uphold Your rights under the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website (“Website” or “Site”) and any mobile, tablet or other technological application or platform (“Platform”) or providing Us with Your personal information, You agree to and consent to the collection, use, holding and disclosure of personal information by Us as set out in this Policy.

2. Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information We may collect from You includes, without limitation, Your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information. Credit information is personal information or an opinion about You that has a bearing on credit that has been provided to You or that You have applied for. Credit information includes information about credit that was applied for or provided to You for domestic, household, personal or other investment purposes as well as information about You where You are a guarantor of a loan.

3. Collection

We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, We will only collect personal information about You directly from You. We will not collect personal information unless the information is reasonably necessary for Our functions and activities.

Personal information may be collected by Us in a number of circumstances, including when You:

  1. make an enquiry with Us via email or telephone;
  2. visit the Platform;
  3. lodge an enquiry or application in relation to any of Our products or services; or
  4. apply for employment with Us.

We may enter into arrangements with third parties (including third parties with whom We have partnered to provide You with its various products or services using the Our brands and trade marks) to collect Your personal information in circumstances where the third party notifies You, at the time of collection, that Your personal information will be provided to Us.

If You are applying for a product or service offered by Us requiring the providing of credit to You by Us, We may also collect credit-related personal information about You as a result of credit checks We carry out in connection with Your application.

The kinds of credit-related personal information We may collect about You includes:

  1. information about Your identity;
  2. information about consumer credit loans that You currently have applied for including:
  3. repayment history information;
  4. the type and amount of credit sought in each application;
  5. default and payment information;
  6. information about any court proceedings; and
  7. credit eligibility information, which is credit reporting information supplied to Us by a credit reporting body, and any information that We derive from it.

If You use a pseudonym when dealing with Us or You do not provide identifiable information, We may not be able to provide You with any or all of Our services as requested. If You wish to remain anonymous when You use the Platform, do not sign into it or provide any information that might identify You.

We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

4. What do We do with Your personal information?

In addition to any purpose notified to You at the time of collection We use Your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:

  1. providing Our products and services to You;
  2. providing Our branded or trade marked products and services that are provided by Our third party partners;
  3. Our internal management needs;
  4. Our marketing activities, including marketing activities relating to Our branded and trade marked products and services that are provided by Our third party partners;
  5. responding to any inquiries or comments that You submit to us;
  6. assessing, processing and managing Your applications for our products and services or Our branded or trade marked products and services offered by Our third party partners, including to assess Your credit risk and our risk;
  7. any other purpose You have consented to; and
  8. any use which is required or authorised by law.

5. Disclosure of personal information

We may disclose Your personal information:

  1. to third-parties We ordinarily engage for the above purposes;
  2. organisations that provide products or services used or marketed by Us;
  3. any person or entity to whom You have consented to Us disclosing Your personal information to; and
  4. any person or entity to whom We are required or authorized to disclose Your personal information to in accordance with the law.

6. Access and Management

You may request access to Your personal information in Our customer account database, or seek correction of it, by contacting Our customer service team. See section 11: Contact information.

We may charge a reasonable fee that is not excessive to cover the charges of retrieving Your personal information from Our customer account database. We will not charge You for making the request.

If You believe that we hold personal information about You in Our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then You may request its amendment and We will respond to Your request within a reasonable time. We will not charge You for correcting Your personal information.

If We no longer need Your personal information for any the purposes set out in this policy, or as otherwise required by law, We will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

We will take reasonable steps to protect the personal information We hold from misuse, interference and loss and from unauthorised access, modification or disclosure.

You may request that We erase Your personal information and We will comply such a request unless an applicable exemption applies. You may request erasure of Your personal information by contacting Our customer service team as detailed in section 11.

7. Opting Out

At any time You may opt out of receiving direct marketing communications from Us. Unless You opt out, Your consent to receive direct marketing communications from us and to the handling of Your personal information as detailed in this Privacy Policy, will continue. To opt out email support@goglam.com

8. Cross-border disclosure

We may transfer Your personal information to a person who is in a foreign country to assist Us in providing You with the service that You have requested.

We will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.

9. Data Transmission

As a general rule, Your data will not be transmitted to third parties unless We are legally obligated to do so or the transfer of data is necessary for implementing Our contractual relationship with You, or you have given prior express consent to the transfer of Your data.

Your data will only be received by external service providers and affiliated companies, such as online payment vendors communication agents, will to the extent necessary to process any request from You with the extent of data transmitted is kept to a minimum. Should Our service providers come into contact with Your personal information, We will make sure that such information complies with the regulations of data protection laws and in accordance with article 28 of the General Data Protection Regulation.

10. Data Security

We undertake extensive security precautions to protect Your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with advances in technology.

11. Contact information

If You require further information regarding this policy or wish to make a complaint about a breach of the APPs by us, please contact Us at support@goglam.com or send mail to: Attn: Privacy Officer, 375 Park Avenue, New York, NY, 10152, USA. A senior member of staff will review Your complaint within 5 business days and respond to You in writing advising what action(s) We will take as a result of Your complaint.

12. Our Platform

When transmitting personal information from Your computer to the Platform or to a branded or trade marked website operated by one of Our third party partners, You must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, We will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Platform and branded or trade marked websites operated by Our third party partners may use "cookies" to help personalise Your online experience and save You time across the Platform and websites. You have the ability to accept or decline cookies. If You choose to decline cookies, You may not be able to fully experience the interactive features of the Platform and websites. Some websites are operated and maintained by third parties to whom We have partnered with to provide You with their products and services under our brands or trade marks. These websites will be subject to the website terms and conditions of the third party partner who operates the website, and any transactions you conduct on these websites will be between You and the third party partner.

13. Miscellaneous

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on Our website.